Refund and Returns Policy

At Mobero, customer satisfaction matters to us.
Please read our refund and return rules carefully.

1. Eligibility for Returns

We accept returns only if:

• Wrong product received
• Damaged or defective product
• Incorrect size delivered (if ordered correctly)

Return requests must be initiated within 3 days of delivery.

2. Non-Returnable Items

Returns are NOT accepted for:

• Used or worn shoes
• Size issues due to customer selection
• Minor color/texture variations
• Clearance/sale items

3. Return Process

• Email us at support@Mobero.in with your order ID, pictures, and reason.
• Our team will verify and approve/reject the request.
• Once approved, courier pick-up will be arranged (if available) or customer may need to ship back.

4. Refund Method

Refunds will be processed through:

• Original payment method OR
• Store credit (in special cases)

Refunds are issued after we receive and inspect the product.

5. Cancellations

Orders can be cancelled within 2 hours of placing the order.

After dispatch, cancellations are not allowed.